Warranty and Returns | Exchange-Hydraulics

Warranty and Return Policy

Scope

This policy sets out the warranty and returns terms for everything Exchange Hydraulics Pty Ltd ("Exchange Hydraulics", "we", "us") supplies. It applies to every order, whether placed online, by phone or over the counter, and forms part of our terms of sale.

• Parts: hydraulic components sold for pump rebuilds, such as barrels, pistons, bearings, swash plates, valve plates and retainer plates.

• Service exchange units: components we supply for the customer to use while their own component is under repair with us.

Your rights under the Australian Consumer Law

Nothing in this policy limits the consumer guarantees that the Australian Consumer Law gives you and that cannot be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty below is in addition to those rights. Whether a business customer counts as a "consumer" depends on what the goods are bought for and their price; we apply this policy to all customers either way.

Warranty

We warrant that goods we supply are free from defects in materials and workmanship for the period below, starting from the invoice date.

• New parts: 12 months or 2,000 operating hours, whichever comes first. Remedy: repair, replacement or refund, at our choice.

• Reconditioned parts: 6 months or 1,000 operating hours, whichever comes first. Remedy: repair, replacement or refund, at our choice.

• Components repaired by us: 6 months on our workmanship. Remedy: re-repair at no charge.

• Service exchange units: supplied in working order for the loan period. Remedy: replacement unit or repair at no charge.

A replacement or repaired item carries the remainder of the original warranty period. A claim is accepted only after we have inspected the item and confirmed the defect.

What the warranty does not cover

To the extent the law allows, the warranty does not apply where a failure is caused by:

• incorrect installation, or fitting by someone without suitable hydraulic training or equipment

• contaminated, degraded or incorrect hydraulic fluid, or inadequate filtration

• cavitation, aeration, running dry, or operation outside the pump manufacturer's pressure, speed or temperature limits

• fitting parts to worn or out-of-tolerance mating components, such as a damaged housing, shaft or drive

• modification, machining, or mixing with parts that are not supplied by us, unless we agreed in writing

• normal wear and tear, accident, misuse, or lack of maintenance

• damage in storage or transit after delivery to the customer

The warranty also does not cover labour, crane or machine downtime, or damage to other equipment, except where the Australian Consumer Law requires it.

Making a warranty claim

1. Send us your invoice number, the part number, serial or batch number, the pump make and model, the operating hours, and photos of the failure.

2. We issue a claim number and return instructions. Please do not send anything back without a claim number.

3. Return the item with the claim number clearly marked. Keep it as it failed: do not clean, strip or modify it, and cap all ports.

4. We inspect the item within 5 business days of receiving it. We may ask for a fluid sample or details of the rest of the pump.

5. We tell you the outcome in writing, with the remedy if the claim is accepted, or the reason if it is not.

Returns

All returns need our approval first. Goods sent back without a return number may be refused.

Wrong or damaged goods. If we sent the wrong item, or it arrived damaged, tell us within [3 business days] of delivery with photos and the delivery docket. We pay the return freight and replace the item or refund you.

Change of mind. We accept returns of unused goods if all of these apply:

• you ask within 14 days of delivery

• the item has not been fitted, and is clean, undamaged and in its original packaging with protective coatings and caps intact

• it is a standard stock item

You pay the freight both ways, and we charge a restocking fee of 15% of the item price.

Items we cannot take back for change of mind:

special-order or made-to-order items, machined or modified parts, items showing signs of fitting or corrosion, and anything returned without protective packaging. Faulty goods are still covered by the warranty and your Australian Consumer Law rights.

Service exchange units

A service exchange unit is loaned to you while we repair your own component, and it stays our property throughout. These terms apply to every exchange unit.

• Your component: we need your component in our hands before, or together with, the exchange unit going out, so we can quote the repair.

• Loan period: from dispatch until we tell you your repaired component is ready, plus 7 days to return the unit; maximum 60 days unless agreed in writing.

• Deposit: [$ amount] per unit, refunded within [10 business days] of the unit coming back in acceptable condition.

• If you decline the repair: you may return the unit, or buy it at [the then-current exchange price], with the deposit credited.

• Condition on return: as supplied, apart from fair wear: drained, ports capped, free of contamination and packed to protect it in transit.

• Late return: a charge of [$ amount] per day applies after the return window, until the unit is back with us.

• Damage or loss: you pay the repair or replacement cost for damage beyond fair wear, including contamination, misuse, incorrect fitting, or loss.

• Use: fit and run it only within the pump manufacturer's limits, and do not modify it or pass it to anyone else.

• Warranty: we warrant the unit is in working order when supplied; claims follow the warranty process and exclusions above, and we replace a faulty unit promptly.

• Freight: you pay freight to and from us for the unit, unless we agree otherwise at the time.

Refunds, freight and liability

Refunds go back to the original payment method within [10 business days] of the return being approved or the item being inspected.

Freight on claims. If a warranty claim is accepted, we pay the reasonable cost of freight both ways. If it is declined, we return the item at your cost, or hold it for 14 days for you to collect.

Liability. Where goods are not ordinarily acquired for personal, domestic or household use, our liability for breaching a consumer guarantee is limited, as far as the law allows, to replacing the goods, supplying equivalent goods, repairing them, or paying the cost of doing any of these. Subject to the Australian Consumer Law, we are not liable for lost production, downtime or other indirect loss.

Send warranty claims, return requests and exchange unit enquiries to Exchange Hydraulics Pty Ltd

• Email: Sales@exchange-hydraulics.com

• Phone: [phone number]

• Address: 5 Hod Way Malaga

• ABN: 15 661 712 787

This policy was last updated on 13 November 2026. We may change it from time to time, and the version in force on the date of your order applies to that order.